Privacy Policy

At Lexture, we are committed to protecting your privacy and handling your data with transparency and care. This policy explains how we collect, use, and safeguard your personal information when you use our localization services and visit our website.

1. Information We Collect

We collect information you provide directly when using our services, including:

• Account Information: Name, email address, phone number, and company details when you create an account or request a quote.
• Project Data: Documents, audio files, video files, and other content you upload for transcription, translation, or voiceover services.
• Payment Information: Billing details are processed securely through our third-party payment providers.
• Communications: Messages, feedback, and correspondence you send to us.
  We also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, and usage analytics

2. How We Used Your Information

We use the information we collect to:

• Provide, maintain, and improve our localization services
• Process your projects and deliver completed work
• Communicate with you about your account, projects, and service updates
• Generate quotes and process payments
• Ensure the security and integrity of our platform
• Comply with legal obligations and enforce our terms

3. Data Security & Confidentiality

We take the security of your data seriously. All project files are handled with strict confidentiality protocols

• End-to-end encryption for file transfers
• Secure, access-controlled storage systems
• Non-disclosure agreements with all linguists and team members
• Regular security audits and vulnerability assessments

Your project documents are accessible only to authorized personnel directly involved in delivering your requested services.

4. Data Retention

We retain your personal information and project data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or regulation.

Completed project files are retained for 90 days after delivery to allow for revisions and quality assurance, after which they are securely deleted unless you request extended storage.

You may request early deletion of your project data at any time by contacting our team.

5. Third-Party Services

We may share limited information with trusted third-party service providers who assist us in operating our platform, including

• Cloud hosting and storage providers
• Payment processing services
• Analytics and performance monitoring tools
• Communication and customer support platforms

These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

6. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These include

• Essential cookies: Required for basic site functionality
• Analytics cookies: Help us understand how visitors interact with our site
• Preference cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Essential cookies: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to the processing of your personal data

To exercise any of these rights, please contact us at legal@lexture.com.

8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.